You have questions
about payments?a

Your return will always be credited according to the payment method you chose when ordering.

When will I receive confirmation of my return?

After we receive your return, we will check what you sent back. Please allow up to 10 business days for us to confirm your return.

This is how the purchase amount is credited depending on the payment method:

Credit card:
The credit will be credited back to the credit card account we debited. You will be able to see the chargeback on your next credit card statement. It may happen that the chargeback date on it is the same as the payment date.

PayPal:
The credit will be credited to the PayPal account you use. You can decide for yourself in PayPal whether the amount will be deposited into your PayPal account or returned to your bank account.

Gift voucher:
The refund will be made as a credit to your originally selected voucher card. A cash payment of the credit is not possible. If you have combined the gift voucher with another payment method, we will offset the voucher value against the items you keep. We will refund the additional amount paid according to your chosen other payment method.

Klarna invoice or immediate purchase:
We will forward your refund to Klarna and then refund it there using your payment method.

Amazon Pay:
We will forward your refund to Amazon Pay and credit it to your account.

iDEAL:
We will forward your refund to iDEAL and then refund it using your payment method.

You will receive your invoice in your order confirmation sent by email.

If you no longer have this email, please feel free to contact our colleagues in support. We would be happy to help you here.

We offer the following payment methods:

• Paypal
• Amazon Pay
• Klarna purchase on account (Not for orders from Switzerland.)
• Klarna buy now (Not for orders from Switzerland.)
• Credit card (For payments from Switzerland, foreign transaction fees may apply.)
• iDEAL (Only for orders from the Netherlands.)