You have questions
for a return
or refund??

After we receive your return, it may take up to 7 days for the return to be recorded in our system. We will then issue the refund to the payment method you used to make the purchase. Depending on the payment method, the amount will be refunded immediately or after a short time. If you have any further questions or your refund has not yet been credited to your account, please contact us immediately. We'll get back to you.

Unfortunately, we can only transfer the refund back to the account from which you made the payment when purchasing.

In order to exercise your right of withdrawal, you would have to inform us (Rudelkönig GmbH - Lohengrinstraße 6 - 90461 Nürnberg - kontakt@rudelkoenig.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

In order to meet the cancellation period, it is sufficient that you send us notification of your exercise of the right of cancellation before the cancellation period expires.

Please use the delivery address for returns: Rudelkönig GmbH Bahnhofstraße 32b 96247 Michelau Germany. Since we are always interested in improving products and service as well as the customer experience, we are curious about the reason for your return. Of course you don't have to name us, but it would help us. Of course, you can return your order to us within 30 days of delivery of the delivery. Contact us here and tell us your order number and the items you would like to return. Ordered the wrong size or length? You may not have to return the entire order. No matter what the reason for the return is, we will contact you to organize the exchange or to confirm receipt of your cancellation.

If your 30-day right of withdrawal has been exceeded, please contact us and we will get back to you.

You can easily do this Returns portal Register your return on our website and a suitable return label will be issued to you immediately by our support.