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Okay, that's strange. Did you perhaps enter an incorrect email address when purchasing and therefore the order confirmation could not be delivered? Please contact us and we will check where the error is.
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The tracking number should update within 1-2 days after you receive shipping confirmation.
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If your shipment status has not changed for a long time, there is probably a problem in the delivery process. Please contact us and we will take care of it.
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Depending on the product, your delivery may be split into several packages. Then we ask you to wait a few more days. You can also contact us to get the status of other packages.
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Have you checked again what size or length etc. of your product you ordered? If you have received incorrect products, please contact us here and let us know exactly where the error is.
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Due to our quick processing processes, it is often difficult to make changes to your order or delivery details in a timely manner. If your order is not yet packed, we may still be able to change the address. Please contact us and provide your full delivery address.
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Due to our fast processing processes, it is often difficult to make changes to your order or delivery details in a timely manner. If your order is not yet packed, we may still be able to change the address. Contact us here. Our team will get back to you.
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If the packaging of the delivery you received was damaged or even repackaged, please ask the parcel carrier to provide you with proof of damage. This will help us to subsequently claim possible loss or damage. Please contact us immediately and be precise about what is missing or damaged.
Do you have any further questions?
Who doesn't know it? Annoying hotlines, long waiting times, anonymous service. In our opinion, this is outdated. Our aim is to do better. You can reach us via email and WhatsApp. We create solutions, not problems.
We look forward to seeing you! ❤️
