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Okay, that's strange. Did you perhaps enter the wrong email address when you made your purchase, meaning that the order confirmation couldn't be delivered? Please contact us and we'll check where the error lies.
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The tracking number should update within 1-2 days after you receive the shipping confirmation.
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If your shipment status has not changed for some time, there is likely a problem with the delivery process. Please contact us and we will take care of it.
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Depending on the product, your delivery may be split into several packages. In this case, we ask you to wait a few more days. You are also welcome to contact us to find out the status of the other packages.
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Have you double-checked the size, length, etc. of the product you ordered? If you have still received the wrong products, please contact us here and let us know exactly what the problem is.
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Due to our fast processing times, it is often difficult to make changes to your order or delivery details in time. If your order has not yet been packed, we may still be able to change the address. Please contact us and provide your full delivery address.
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Due to our fast processing times, it is often difficult to make changes to your order or delivery details in time. If your order has not yet been packed, we may still be able to change the address. Contact us here. Our team will get back to you.
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If the packaging of your delivery is damaged or has been repackaged, please ask the delivery driver to issue you with proof of damage. This will help us to claim for any loss or damage. Please contact us immediately and list exactly what is missing or damaged.
Do you have any further questions?
Who hasn't experienced it? Annoying hotlines, long wait times, anonymous service. In our opinion , this is outdated. Our goal is to do better. You can reach us via email and WhatsApp. We create solutions, not problems.
We look forward to seeing you! ❤️
